Privacy Policy – Rummy Villa

For Users 18+ Only

Rummy Villa is strictly intended for users aged 18 and above. Access to real-money games is prohibited for users residing in the following Indian states due to local legal restrictions: Telangana, Assam, Odisha, Gujarat, Maharashtra, Delhi, Andhra Pradesh, Tamil Nadu, Nagaland, and Sikkim.

1. User Consent & Privacy

By registering on Rummy Villa, you consent to the collection, storage, and use of your personal and sensitive information as outlined in this Privacy Policy.

We may collect the following information for account verification and service optimization:

  • Full name

  • Date of birth

  • Contact information (email, phone number)

  • Payment details

  • Device and IP-related data

Rummy Villa is committed to safeguarding your privacy. We apply industry-standard encryption and security practices to protect your data. However, no system is immune to potential risks, and by using the platform, you acknowledge this.

2. Communication Consent

By providing your contact details, you authorize Rummy Villa to contact you via:

  • Phone calls

  • SMS & WhatsApp

  • Email

  • Push notifications

These communications may relate to your account, verification processes, promotions, or customer support. Calls may be recorded for quality assurance and training purposes.

3. Security Measures

Your Rummy Villa account is protected through secure login protocols. You are solely responsible for keeping your credentials confidential.

We employ the following safeguards:

  • SSL encryption

  • Firewalls and intrusion detection systems

  • Role-based data access controls

If you suspect unauthorized access or unusual activity, contact our support team immediately.

4. Restricted Territories

Due to regional gaming laws, Rummy Villa does not permit real-money gaming for users located in:
Andhra Pradesh, Assam, Odisha, Telangana, Sikkim, Nagaland, and other restricted states or jurisdictions.

Accounts found violating this restriction may be suspended or permanently banned, with all funds forfeited as per applicable law.

5. Refund Policy

Refunds will only be considered under the following scenarios:

  • A payment was deducted but not reflected in your Rummy Villa account.

  • Extended technical outages prevented access to the game.

  • Duplicate charges caused by a system or payment gateway error.

To request a refund, please contact us via email or WhatsApp. Most eligible refunds are processed within 5 business days.

Refunds will NOT be issued for:

  • Used or partially used in-game credits.

  • Requests made more than 3 days after the transaction.

  • Cases involving policy violations, misuse of bonuses, or fraudulent behavior.

6. Fair Play & Legal Compliance

Rummy Villa upholds a zero-tolerance policy against:

  • Fraud or cheating

  • Bot usage or automated tools

  • Collusion between players

  • Abuse of promotional offers

We reserve the right to permanently ban any user found violating these terms. In severe cases, user information may be reported to authorities as required by law.

7. Contact & Support

For questions, support, or refund-related inquiries, please reach out via:

Our support team is available 7 days a week.

By continuing to use Rummy Villa, you acknowledge that you have read, understood, and agreed to this Privacy Policy and all related terms and conditions.

© Rummy Villa | All Rights Reserved

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